Deal Support Request and Sales Play Support revamp

I led improvements to the Deal Support Request (DSR) experience at 6sense, working across request creation, service-specific presentation and routing. The work included Sales Play Support, with its own record type and supporting queue, permission, page and action configuration.

My implementation covered Salesforce configuration and Lightning components, including a service-type header, along with flows supporting request creation and queue assignment. I owned the change from discovery through release.

The project shows how I approach a workflow as a connected experience: the information a requester provides, the interface that guides them and the operational destination of the resulting request.

• Built Lightning components, including a service-type header, and supporting configuration.
• Built flows supporting request creation and queue assignment.

• Owned the improvement from discovery through release.

• LWC
• Flow
• Queues
• Permission sets

Client and internal names, payloads and configuration values are deliberately left out of this write-up.