Somya Tiwari

Somya Tiwari · Pune, India

Salesforce Developer

Hands-on technical lead, growing into architecture

I design and build Salesforce features for Revenue Operations and Service Cloud at 6sense, with a growing focus on architecture and access design.

View WorkExplore Demos Download Resume
  • Apex
  • LWC
  • OmniStudio
  • Integrations
  • Change Data Capture
  • Sharing and visibility
7+
years of experience
19
Salesforce certifications
2
Copado certifications
4
employers
All Star Ranger
Trailhead status
  1. Ideavate / MindRuby2019
  2. 360 Degree Cloud2021
  3. Salesforce India2022
  4. 6sense2025 – present

01 · About

Architecture thinking, hands-on delivery.

Core work is Apex and LWC development, OmniStudio customer journeys and integrations. I have led client projects and mentored developers at consulting firms.

  • Understanding requirements

    I work directly with Product, GTM, Data Engineering and Operations to clarify what is actually needed before building, and I refine technical requirements so implementation issues surface early.

  • Integration design

    I choose between synchronous callouts, asynchronous Apex, Platform Events and Change Data Capture based on the process being supported, and keep external connections behind reusable services.

  • Maintainability

    I prefer metadata-driven, configurable logic over hard-coded rules, with reusable services, test factories and coding standards so a team can change behaviour without rewriting code.

  • Production troubleshooting

    I investigate flow, trigger and integration issues, including asynchronous Apex behaviour and governor-limit constraints, and support releases and production fixes.

  • Mentoring

    I have helped junior developers with implementation questions, LWC, Apex and integrations, and run technical grooming and code reviews.

02 · Experience

Where I have worked.

Jan 2025 – Present

Pune, India

Senior Salesforce Developer

6sense India Pvt. Ltd.

Designing and building Salesforce features for Revenue Operations and Service Cloud, working with Product, GTM, Data Engineering and Operations.

  • Custom round robin: built assignment for Service Cloud emails arriving from multiple sources. Development took two months, adoption took 10 days, and rollout issues were addressed over a 15-day stabilization period.
  • Decision and task frameworks: built a metadata-based decision engine and configurable round-robin logic; enhanced task-trigger processing and worked on qualification automation using Change Data Capture.
  • Lead-to-Cash and Revenue Operations: built and enhanced lead/account qualification automation using Salesforce, Change Data Capture and configurable decision logic to support sales prioritization.
  • LWC: built components for opportunity stage-exit guidance, service-request screens and product information on record pages.
  • Reporting: worked on task activity rollups, weekly opportunity snapshots in CRM Analytics and account-hierarchy processing.
  • Production support: investigated flow, trigger and integration issues, including asynchronous Apex and governor limits; refined technical requirements and supported releases and fixes.
In progress
  • Role-based access model: designing and building roles, record ownership, sharing rules and permission sets, including dependencies to understand before rollout.

Jul 2022 – Jan 2025

Bengaluru, India

Technical Consultant

Salesforce India Pvt. Ltd.

  • Telecommunications customer: owned a plan-change journey in Community Cloud, developing the OmniScript and LWC with the DataRaptors and Integration Procedures behind it.
  • Banking customer: built a Service Cloud questionnaire that lets users move forward and backward through a guided process.
  • Pet-insurance customer: built the intake journey for adding a new pet to an existing policy using OmniScripts and Integration Procedures.
  • Refined technical requirements, worked on integration design and supported Copado releases; helped junior developers with implementation questions.

Aug 2021 – Jul 2022

Gurugram, India

Senior Salesforce Developer

360 Degree Cloud Pvt. Ltd.

  • Led Manufacturing and Sales Cloud projects with developers and business analysts: client discussions, implementation planning, demos and production support.
  • Developed Apex/LWC features and helped make implementation decisions for a managed package for a finance team; handled deployments and production hotfixes.
  • Mentored junior developers on LWC, Apex and integrations; established reusable services, test factories and coding standards.
  • Implemented an inbound ZoomInfo-to-Salesforce integration bringing external sales-intelligence data into CRM.

Jan 2019 – Aug 2021

Indore, India

Salesforce Developer

MindRuby Technologies LLP (formerly Ideavate Solutions)

Earlier role Intern, Jan 2019 – Jun 2019

  • Led a small team across Salesforce UI, backend logic and integrations; discussed requirements directly with clients and coordinated technical work with vendors.
  • Migrated Classic functionality to Lightning and built reusable LWC/Aura components; worked on REST/SOAP integrations, asynchronous Apex and Python microservices.
  • Built Apex decision engines, asynchronous jobs, REST services and custom applications.
  • Gathered client requirements, mapped fields and demonstrated completed work; implemented Sales and Service Cloud automation, integrations and sharing changes.
  • Built an end-to-end Salesforce payment workflow for a client using Assembly Payments, connecting the CRM business process with the payment platform.

03 · Expertise

What I work with.

Grouped by what the work involves, not by self-rating.

Development

Building on the platform, from UI to server-side logic.

  • Apex
  • LWC
  • Aura
  • Visualforce
  • SOQL/SOSL
  • Flow
  • OmniScripts
  • DataRaptors
  • Integration Procedures
  • Custom Metadata

Architecture & integration

Asynchronous processing, eventing, APIs and access design.

  • Batch, Queueable and Scheduled Apex
  • Platform Events
  • Change Data Capture
  • REST/SOAP APIs
  • Python
  • Metadata-based frameworks
  • Data modelling
  • Sharing and visibility

Clouds

Cloud and product experience across industries.

  • Sales
  • Service
  • Experience/Community
  • Manufacturing
  • Communications
  • Financial Services
  • Industries CPQ
  • CRM Analytics

Delivery

Tooling and team practices that get changes to production safely.

  • Git
  • Salesforce CLI/SFDX
  • Gearset
  • Copado
  • Workato
  • Cursor
  • Technical grooming
  • Code reviews
  • Deployments
  • Mentoring

04 · Case studies

Selected work, explained.

Problem, contribution, design, tradeoffs and technologies. Examples are generic and synthetic; they are not employer code.

Service Cloud

Delivered

Configurable service routing

Round-robin assignment for inbound Service Cloud email, configurable rather than hard-coded.

  • Apex
  • Custom Metadata
  • Service Cloud
  • Email-to-Case
Read case study

Revenue Operations

Delivered

Metadata decision engine

Configurable decision logic that drives qualification and prioritization.

  • Apex
  • Custom Metadata
  • Change Data Capture
  • Platform Events
Read case study

Lightning Web Components

Delivered

Stage-exit guidance

In-context guidance that helps users know what is needed before moving an opportunity forward.

  • LWC
  • Apex
  • Lightning record pages
  • Custom Metadata
Read case study

Hackathon prototype

Hackathon prototype

GTM Meeting Brief

Generates meeting objectives, questions and risks from Opportunity context.

  • LWC
  • Apex
  • Queueable Apex
  • Custom Metadata
Read case study

Personal project

Personal project

Logitech Creative Console plugin

Architecture written out on paper first, then built with structured prompts in Cursor.

  • Cursor
  • Logitech Creative Console
Read case study

05 · Project portfolio

Everything I have built, by employer.

Including earlier roles. Entries are labelled as client projects, implementation tracks, internal initiatives or personal work; client names are generalised.

6sense India Pvt. Ltd.

Senior Salesforce Developer · Jan 2025 – Present

  • Service Cloud email round robin

    Internal engineering initiative

    Custom round-robin assignment for Service Cloud emails arriving from multiple sources.

    Delivered
  • Decision engine and qualification automation

    Internal engineering initiative

    A metadata-based decision engine, task-trigger processing and lead/account qualification automation.

    Delivered
  • Record-page Lightning components

    Internal engineering initiative

    Components for opportunity stage-exit guidance, service-request screens and product information.

    Delivered
  • Activity and account reporting

    Internal engineering initiative

    Task activity rollups, weekly opportunity snapshots in CRM Analytics and account-hierarchy processing for reporting.

    Delivered

  • Investigating flow, trigger and integration issues, including asynchronous Apex usage and governor-limit constraints.

    Delivered
  • Role-based access model

    Internal engineering initiative

    In progress: designing and building roles, record ownership, sharing rules and permission sets.

    In progress

Salesforce India Pvt. Ltd.

Technical Consultant · Jul 2022 – Jan 2025

  • Plan-change customer journey

    Named client project · Telecommunications customer

    A plan-change journey for a specific customer plan in Community Cloud.

    Delivered
  • Guided questionnaire

    Named client project · Banking customer

    A Service Cloud questionnaire that lets users move forward and backward through the steps of a guided process.

    Delivered
  • Policy amendment intake journey

    Named client project · Pet-insurance customer

    The intake journey for adding a new pet to an existing policy.

    Delivered

  • Technical refinement, integration design and Copado releases across consulting engagements.

    Delivered

360 Degree Cloud Pvt. Ltd.

Senior Salesforce Developer · Aug 2021 – Jul 2022

MindRuby Technologies LLP (formerly Ideavate Solutions)

Salesforce Developer · Jan 2019 – Aug 2021

Personal projects and prototypes

  • Personal plugin, used daily; architecture written out before building.

    Personal project
  • GTM Meeting Brief

    Personal or prototype

    Hackathon prototype generating meeting objectives, questions and risks from Opportunity context.

    Hackathon prototype

06 · Certifications

19 Salesforce, 2 Copado.

Also Trailhead All Star Ranger. Names follow my resume; verification links are not published yet. The Copado certifications are not itemised here.

Architect

  • Application Architect
  • Platform Data Architect
  • Platform Integration Architect
  • Platform Sharing and Visibility Architect

Developer

  • Platform Developer I
  • Platform Developer II
  • JavaScript Developer I
  • OmniStudio Developer
  • Industries CPQ Developer

Admin and app building

  • Platform App Builder
  • Platform Administrator
  • Platform Foundations
  • Certified CPQ Administrator

Consultant and analytics

  • Sales Cloud Consultant
  • Service Cloud Consultant
  • Experience Cloud Consultant
  • CRM Analytics and Einstein Discovery Consultant

Accredited professional

  • Financial Services Cloud Accredited Professional
  • Process Automation Accredited Professional

07 · Salesforce Demo Lab

Coming soon.

Interactive demos are planned and will use synthetic data. They are not available yet, and launching is disabled.

  • Planned

    Service routing

    Round-robin assignment of synthetic inbound emails across a team, driven by editable rules.

    • Apex
    • Custom Metadata
    • Service Cloud
  • Planned

    Decision engine

    A metadata-driven rule engine evaluating synthetic records, with the winning rule explained.

    • Apex
    • Custom Metadata
    • CDC
  • Planned

    Stage-exit guidance

    A record-page component that guides a synthetic opportunity through stage exits.

    • LWC
    • Apex
  • Planned

    GTM Meeting Brief

    An asynchronous brief generator with status polling, using a mock model provider.

    • LWC
    • Apex
    • Queueable Apex
  • Planned

    Payment workflow

    A CRM-to-payment-platform workflow reconstructed against a mock provider.

    • Apex
    • REST
    • Platform Events

08 · Education

Academic background.

  • M.Tech., Software Engineering

    BITS Pilani, Goa · 2022 – 2024

  • B.E., Computer Science

    LNCT (RGPV), Indore · 2015 – 2019

09 · Contact

Let us talk.

The best way to reach me is email or LinkedIn.

somyatiwari59@gmail.com

LinkedIn (opens in a new tab)Trailblazer profile (opens in a new tab)