Plan-change customer journey
Salesforce India Pvt. Ltd. · Technical Consultant, Jul 2022 – Jan 2025
Summary
A plan-change journey for a specific customer plan in Community Cloud.
What I built
- Owned the journey.
- Developed the OmniScript and LWC, along with the DataRaptors and Integration Procedures it uses.
Technologies
- OmniStudio
- LWC
- DataRaptors
- Integration Procedures
- Experience Cloud
Status of this write-up
This is a summary from my resume. A fuller write-up covering design and tradeoffs is not published yet.